Discover a game-changing collaboration as Office, the renowned fashion footwear retailer, joins forces with retail technology specialist Red Ant to revolutionize the shoe-buying experience. The goal is clear: to eliminate the frustration of uncertainty about stock availability and provide a seamless and hassle-free shopping service.
This innovative approach harnesses the power of Red Ant’s assisted sales app, a pivotal component of the RetailOS omnichannel platform. Now, store associates can efficiently address a key concern for shoe shoppers, ensuring a smooth and uninterrupted experience that aims to enhance overall customer satisfaction.
Here’s how it works:
- The store associate uses the app to look up or scan the barcode for the customer’s selected shoes.
- The app instantly provides details and the requested size, allowing the associate to check availability in the stockroom.
- Armed with this information, the store associate can promptly retrieve the chosen shoes for the customer to try on. In case of unavailability, the associate can seamlessly check nearby stores for alternative options.
Red Ant emphasizes that this approach empowers store associates to consistently deliver a seamless in-store experience, preventing any interruptions that might deter customers from making a purchase.
Jon Richens, Office’s Managing Director, expresses excitement about the partnership, stating, «Our store associates are dedicated to delivering an amazing service to each of our customers. This will give them the opportunity to offer an even better experience—unbroken, highly efficient, and friction-free.» Step into a new era of shoe shopping with Office and Red Ant, where convenience and customer satisfaction take center stage. Elevate your shopping journey today!