N Brown Group, the digital retailer specializing in fashion and homewares, elevates its supply chain capabilities with the appointment of Clare Empson as the new Director of Supply Chain. Empson, with a robust background from Ted Baker, is set to join the executive board, succeeding Phil Brown, who plans to retire in the spring.
In her role, Empson will oversee a comprehensive portfolio, including Operations, Distribution, Workplace, Engineering and Facilities, Health & Safety, Supply Chain MI, Solutions, and Logistics Transformation. Reporting directly to CEO Steve Johnson, Empson’s appointment aligns with N Brown’s ongoing group-wide transformation, emphasizing customer experience and technology integration.
Empson, formerly the Director of Operations at Ted Baker, brings over 25 years of global operations leadership experience. N Brown views her appointment as a strategic move to fortify the team and propel the company’s commitment to a customer-centric approach with a strong focus on technology integration.
Her primary focus will be on optimizing the «customer journey,» ensuring N Brown delivers an exceptional customer service proposition through streamlined and efficient supply chain operations. CEO Steve Johnson expresses excitement about Empson joining at a crucial moment in the company’s transformation, emphasizing her expertise in delivering a first-class customer service experience.
This strategic move positions N Brown Group for enhanced operational efficiency and a customer-centric approach, solidifying its presence in the digital retail landscape.
