In a strategic move, Landsec, the prominent UK commercial property giant, is revolutionizing its retail operating model to intensify its commitment to delivering unparalleled value for brand partners and exceeding expectations for millions of annual visitors across its UK-wide destinations, including Bluewater in Kent, Gunwharf Quays, St David’s, Trinity Leeds, and Westgate.
This transformative initiative underscores Landsec’s unwavering confidence in sustained retail investment. The company is set to internalize responsibility for operations and supplier management, spearheaded by an in-house property services team featuring newly created roles.
Under the restructured model, Landsec will collaborate directly with specialized facilities management partners for both hard and soft services, as well as landscaping. Capitalizing on data and insights gleaned from its operations, the revamped model aims to enhance performance tracking and deliver optimal value for brand partners.
With a centralized team steering a more cohesive approach to guest experience, Landsec envisions an opportunity to elevate the performance of its retail portfolio. Bruce Findlay, Managing Director – Retail at Landsec, deems this strategic shift a milestone, emphasizing, «The delivery of best-in-class operations provides the backbone of our locations and will differentiate a Landsec-managed destination from others within our sector.»
This transformative undertaking aligns seamlessly with Landsec’s overarching strategy, aiming to enhance operational efficiency and craft compelling destinations that resonate with both visitors and coveted brands, fostering a top-tier guest experience.
